How to Fix problem for your MS Office

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It happens to most of the Windows users when you try to open MS Excel or any other MS Office application and you get an error message “Installation Error: File not found” mostly file not found. If you are facing this problem you will not be able to run any of the MS Office applications. Today the same thing happened with me also. But I was completely surprised that nothing wrong happened to my system and how come this issue. Any how I was able to fix this problem with some steps. So sharing this solution with you all. 

                    file not found Error Fix

Although the problem says that file not found and asks for the original installation source, this is not the real cause for the problem. The root cause of the problem is inside the Windows Registry. So lets see how to fix problem step by step. 

1. Click on the Start menu and select ‘Run…’


2. Type ‘regedit’ in the Run… dialogue box that opens and then click ‘OK’. 


3. Registry Editor opens. In the tree structure that appears in the left panel, move to

    HKEY_LOCAL_MACHINE -> Software -> Microsoft -> Office -> 11.0 –> Delivery 


4. Under ‘Delivery’ folder, you will have a directory. Select that directory. You will be able to see 4 registry values in the right panel of your window. You can observe that the data value of ‘CDCache’ is 2, which is the main culprit, because of which you face the file missing alert.                         


5. Select the ‘CDCache’ and right click on it and select ‘Modify’.


6. Change the value in the ‘Value data’ to ‘0’ (zero) and the click ‘OK’.

                             Fix for

7. This will update your registry value of ‘CDCache’ to 0 as seen below.

                             How to Fix error

8. This completes the process. Now close all the open windows and try opening any Microsoft Excel sheet. It will open without any issues.


+Ayodhyanath Guru holds a B.Tech degree in Electrical Engineering and has worked with various prestigious clients in the IT industry and presently working as a Software Engineer. He is a part time blogger and presently authors the Jafaloo.Com blog. Being a tech enthusiast Guru likes to surf the web and blogs about interesting technical topics like How-To guides, freewares, Tutorials, Software, Gadgets, web applications etc. Apart from blogging he likes coding in Java/J2EE and PHP.

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5 Responses

  1. This doesn’t always fix the problem, some encounter a 1311…error message.

    If you are getting the 1311 error…

    1. Open regedit
    2. Go to HKEY_LOCAL_MACHINE > SOFTWARE > MICROSOFT > OFFICE > 11.0 > InfoPath > InstallRoot
    3. Right click on “Path” and change the directory to “C:Program FilesMicrosoft OfficeOFFICE11”
    4. Exit out of regedit and go back in
    6. The “Delivery” key should now be gone – Don’t Panic!
    7. Right click on 11.0, Select New > Key and name it “Delivery”
    8. Right click on Delivery, Select New > Key and name it exactly what is under the “Registration” key incluing the “{ }” symbols
    9. Now go to the RIGHT side of the regedit under the key you just created and right click anywhere in the blank area.
    10. Select New > String Value
    11. Name the String “CDCache”
    12. Right Click “CDCache” > Modify and set the Value data to 0
    (That is set it to zero)

    Exit out of regedit and open your files, you should be good to go

  2. Yashodhan Joshi says:

    Excellent…this fixed my problem. Thanks a lot. Perfect solution.

  3. Roman Didych says:

    Thanks a lot, that fixes the problem.

  4. Vikrant Joshi says:

    Excellent…this fixed my problem. Thanks a lot. Perfect solution.

  5. aziz says:

    tnx a lot, pal mah problem has fixed …..after a long tme……
    tnquee very much

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