The Ten Things That Will Make Your EPOS System Run More Smoothly
Your point of sale device is the lifeblood of your business. If you haven’t yet upgraded to an electronic system, that should be your first step. Then you can come back to read about how to apply these 10 quick tips. These are designed to keep your business running smoothly and your system online day after day.
Use the Same Software Online and Offline
The biggest way to prevent headaches is to use the same software to manage your brick and mortar store sales and your online shopping cart profits. An electronic point of sale system such as those on offer by Shopify can keep your work easy to manage and simple. This enables you to track inventory and cash flow easily. You also don’t have to worry about converting one format to another when you combine your sales into quarterly reports or inventory management spreadsheets.
Combine Online and Offline Data
One of the major advantages of having a good system is being able to combine offline and online data. It doesn’t just make sense for stocktaking; it makes sense to be able to keep your system free from duplicate information. Being able to sync both things will prevent you from overselling. When you have a built-in buffer you won’t ruin your integrity by failing to meet promised sales.
Focus on Customer Service
The point of having an integrated point of sale system is to give your customers a great experience. If you want your system to run smoothly then you have to keep it focused on the customer service aspect of your business. Make sure that you’re keeping the customer in mind with every upgrade. In addition to making things easier for your staff or having a shorter checkout process online, does this upgrade have the best interests of your customers at heart? Sometimes the best thing that you can do would be to slow down your upgrades in favor of maintaining a system that favors the customers.
Back up Your Copy
Always back up your electronic sales system. There’s no reason why you shouldn’t do that. If you’re worried about security, you can store it on an encrypted cloud, but you need to be sure that you have data backups. Accidents happen. IPads get dropped, servers crash, and sooner or later you’re going to have an issue with your EPOS. Conduct regular backups so that you don’t find yourself having to retrieve six months of sales, transactions, and refunds. You might think that your information is safe on your EPOS forever, but that’s the kind of thinking that gets people into trouble.
Keep the Hardware Clean
Whether you work in a restaurant, a factory, or a traditional retail environment doesn’t matter. You should always keep your hardware clean. Dust and dampness are the enemies. If you want your POS system to have a long and hard working life, you need to make sure that you’re cleaning it regularly.
Streamline Data Storage
In addition to making copies of the important information stored in your POS, you should also purge the unneeded information. These are the kinds of things that will only slow your system down. You might not know what you need to keep and what you can get rid of. Until you’re comfortable going through your POS, you should make a complete backup before you begin. Then, go through line by line and evaluate the data. If it’s a system duplicate, delete one copy. When you’ve flushed out all of the partial orders, customer information you no longer need, and the last traces of old promotions and discounts, you’ll find that your system runs much more smoothly.
Regularly Restart the System
Computers are sophisticated, but not sophisticated enough to totally take care of themselves. You’re going to be surprised by how easy it is to wrack up enough incomplete processes that slow your system to a crawl. Try to power off your system at least once a week; every day for optimal use.
Take Care with a Touch Screen
Touch screens are sensitive. Don’t let your employees use pens to tap into that sensitive screen. Use a finger; a smudge is easy to clean and won’t run the risk of permanently damaging the device.
Invest in the Proper Hardware
Some people balk at the thought of switching from the expensive terminal to an iPad or similar device. But don’t be afraid to make the change, as the startup cost for an iPad is much lower than a traditional terminal and makes your company look modern and innovative.
The best way to keep your system running smoothly is to make sure that your staff knows how to use it. By avoiding misuse and mistakes you can cut down on the wear and tear on a finely balanced tool of the trade.